Important Travel Information - Before You Fly
UK departure requirements
ADVANCED PASSENGER INFORMATION (API)
The UK Government has introduced legislation that requires airlines to submit Advance Passenger Information (API) on all flights to and from the UK.
Your airline is legally obliged to collect passenger information from all customers (including infants) who are travelling to, and in some cases from, those countries involved in your itinerary that require information, for electronic transmission to the relevant country's Customs and Immigration authorities prior to departure.
Your airline will only provide each country with the relevant information requested by them for law enforcement purposes, the contents of which will not be used for any type of marketing activity.
What API information must I provide?
This varies depending on the country you're visiting but normally includes:
- Full name (as in passport)
- Date of birth
- Passport number
- Country of issuance
- Expiry date
How do I provide the airline with API?
The easiest way is through the airline’s “Manage My Booking” facility on their website; please see the relevant airline’s link below which will take you directly to the airline’s website. If for any reason, you are unable to supply your API information directly to the airline please contact us directly on 0844 800 0749* with the above information and we can complete this for you.
Where possible please ensure you enter your details at least 72 hours prior to your departure date. You will need to enter in the lead name and the airline booking reference which can be found under your flight details on your holiday documentation. If you are flying with any airline not listed here you will be able to provide your details at check in.
- Air Canada
- American Airlines
- British Airways
- Eva Air
- Jet Airways
- Singapore Airlines
- Sri Lankan Airlines
- Virgin Atlantic
Please see the following pages if you are:
Travel to or via the USA
If you are staying in the USA
All passengers travelling via the USA will have to submit the following:
- 1. Advanced Passenger Information (API) please click to read this important information >
- 2. Secure Flight Passenger Detail (SFPD) please see below >
- 3. Electronic System for Travel Authorisation (ESTA) please see below >
Secure flight passenger data
What is Secure Flight Passenger Data?
The Transportation Security Administration has introduced the ‘Secure Flight Program’, which is designed to enhance the security of air travel by improving the process of watch list matching. By collecting additional passenger data, it will improve the travel experience for all airline passengers, including those who have been misidentified in the past. Please be aware this is in addition to the current APIS & ESTA requirements.
Please note that if you fail to provide us with this information you may incur a fine or be refused entry to the US. Also, your airline may disable our facility to issue your ticket and have advised they reserve the right to cancel any reservations without this detail 72 hours prior to departure.
What information is required?
The information required is stated below:
- Full name as it appears on passport (including middle names)
- Date of Birth
- Redress number if available (please see www.tsa.gov for further information)
What happens to the information I provide?
The details you provide will be passed to the TSA, who perform the watch list matching process. For more information please visit www.tsa.gov
How do I provide the information?
This information should be provided at time of booking, please ensure you have provided us with your full name (as it shows on your passport), your correct date of birth and a redress number if you have one.
Electronic System for Travel Authorisation (ESTA)
In addition to the above, please be advised that that it is mandatory for all visitors to the USA only to obtain electronic travel authorisation prior to boarding an air or sea carrier. Visitors who do not receive travel authorisation prior to their departure will be denied boarding.
Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure. Please log onto https://esta.cbp.dhs.gov/ to submit your ESTA application.
Please note that a $14.00 fee will be charged for a new or renewed ESTA. This must be paid at the time of making the application and must be made by credit or debit card. The system accepts MasterCard, VISA, American Express, and Discover.