Your holiday is protected
At Thomson Tailormade, we’ve made sure all you have to think about is where you want to go. All our air holidays are protected by ATOL and ABTA, so your trip is in safe hands.
Being part of ABTA means we have proven we promise high professional standards and superior choice, quality and service at fair prices. While the financial protection scheme ATOL lets you look forward to your holiday without worrying – even if something as obscure as a volcanic ash cloud gets in the way.
We’re here for you
Of course, we don’t leave it all to ABTA and ATOL – we’re there for you too. Our specialist team in the UK, Personal Concierges and Expert Guides are always on call. And, if something unexpected should cause your holiday to be cancelled, we’ll pull out all the stops to find you the very best alternative and make sure you’re never out of pocket.
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA Ltd, 30 Park Street, London SE1 9EQ, Registered in England No. 551311 London. www.abta.com | Verify membership
We hold an ATOL licence issued by the Civil Aviation Authority and are members of ABTA. When you book a package holiday with us you can be confident that your money is safe. ATOL and ABTA will ensure that you are repatriated or given a full refund in the unlikely event of our financial failure, and if you have booked a package holiday with us. www.caa.co.uk | View ATOL licence
We are members of the FTO who work on behalf of their members to ensure the continued long term success of the air inclusive holiday.
For package holidays which include a flight, bonds are now held by the CAA. They require a minimum of 10 per cent of the projected turnover. In order to obtain an Air Travel Organisers Licence (ATOL) a CAA bond must be provided. FTO members, for their activities which do not include a flight, such as accommodation, cruises, etc. provide a minimum 27 per cent bond administered by the FTO Trust Fund.
All current FTO members are also members of ABTA, and the two organisations work closely together. www.fto.co.uk
We are also part of TUI Travel Plc, a leading international leisure travel group which includes Thomson Holidays, First Choice Holidays, Thomson Airways and many other major tour operators in the UK and worldwide.
Being within a division of TUI Travel Plc gives us access to the benefits and security of a large organisation. www.tuitravelplc.com
